Terms of service

TERMS OF SERVICE

Cloud Cuddles

Website: cloudcuddles.store
Email: cloudcuddlesstore@gmail.com

Last Updated: 04/06/2026

1. INTRODUCTION

Welcome to Cloud Cuddles ("Cloud Cuddles", "we", "us", or "our").

These Terms of Service govern your access to and use of our website, products, services, content, and related features available through cloudcuddles.store (the "Website").

By accessing or using our Website, you agree to be legally bound by these Terms. If you do not agree with any part of these Terms, you must not use our Website.

Cloud Cuddles operates exclusively as an online retail business and does not maintain a physical retail location open to customers.

2. ELIGIBILITY

You must be at least 18 years old, or have the involvement and consent of a parent or legal guardian, to place an order through our Website.

By using our services, you confirm that all information provided is accurate, complete, and up to date.

3. PRODUCTS AND DESCRIPTIONS

We make every reasonable effort to display products, colours, descriptions, and specifications accurately.

However:

  • Colours may vary depending on device settings;

  • Product images are for illustrative purposes only;

  • Packaging may occasionally differ from images shown;

  • Minor variations may occur without affecting product functionality.

We reserve the right to modify or discontinue products at any time without notice.

4. ORDERS AND ACCEPTANCE

Submitting an order constitutes an offer to purchase products from Cloud Cuddles.

An order is not accepted until:

  • Payment has been successfully processed; and

  • We send an order confirmation email.

We reserve the right to refuse, limit, or cancel orders where necessary, including suspected fraud, pricing errors, stock shortages, or violations of these Terms.

5. PRICING

All prices displayed on the Website are shown in the currency selected by the customer.

Prices may change without prior notice.

Unless otherwise stated:

  • Shipping charges are additional;

  • Customs duties and import taxes are not included;

  • International customers may be responsible for local taxes and import charges imposed by their country.

6. PAYMENT

We accept payment methods displayed during checkout.

By placing an order, you confirm that:

  • You are authorised to use the selected payment method;

  • All payment information supplied is accurate;

  • Sufficient funds are available to complete the transaction.

Orders may be withheld or cancelled if payment cannot be verified.

7. SHIPPING AND DELIVERY

Delivery times displayed on our Website are estimates only.

We are not responsible for delays caused by:

  • Courier services;

  • Customs authorities;

  • Severe weather conditions;

  • Strikes;

  • Supply chain disruptions;

  • Other circumstances beyond our reasonable control.

Risk in the products passes to you upon delivery.

Ownership transfers once full payment has been received.

8. RETURNS AND REFUNDS

Returns and refunds are governed by our Refund Policy available on our Website.

Customers located in the United Kingdom and European Union may have additional statutory rights under applicable consumer protection legislation.

Nothing in these Terms limits any mandatory consumer rights provided by law.

9. INTELLECTUAL PROPERTY

All content available on the Website, including:

  • Logos;

  • Branding;

  • Product images;

  • Text;

  • Graphics;

  • Designs;

  • Videos;

  • Software;

is owned by or licensed to Cloud Cuddles and is protected by intellectual property laws.

No content may be copied, reproduced, distributed, modified, or commercially exploited without our prior written permission.

10. USER CONDUCT

You agree not to:

  • Violate any applicable law;

  • Attempt to gain unauthorised access to the Website;

  • Upload malicious software;

  • Use automated systems to scrape or extract Website content;

  • Interfere with Website security or operation;

  • Use the Website for fraudulent purposes.

We may suspend or terminate access for violations of these Terms.

11. THIRD-PARTY SERVICES

Our Website may contain links to third-party websites or services.

We are not responsible for:

  • Their content;

  • Their privacy practices;

  • Their availability;

  • Products or services offered by third parties.

Your use of third-party websites is at your own risk.

12. DISCLAIMER

To the maximum extent permitted by law, the Website and services are provided on an "as available" and "as is" basis.

We do not guarantee:

  • Continuous availability;

  • Error-free operation;

  • Uninterrupted access;

  • Compatibility with every device or browser.

Nothing in these Terms excludes any rights that cannot legally be excluded under UK consumer law.

13. LIMITATION OF LIABILITY

Nothing in these Terms excludes liability for:

  • Death or personal injury caused by negligence;

  • Fraud or fraudulent misrepresentation;

  • Any liability that cannot be excluded under applicable law.

Subject to the above, Cloud Cuddles shall not be liable for:

  • Indirect losses;

  • Consequential damages;

  • Loss of profits;

  • Loss of business;

  • Loss of data.

Our total liability relating to any order shall not exceed the amount paid for that order.

14. PRIVACY

Your use of the Website is also governed by our Privacy Policy.

By using our services, you acknowledge that your personal information may be processed in accordance with our Privacy Policy.

15. CHANGES TO THESE TERMS

We reserve the right to update these Terms at any time.

Changes become effective when posted on this Website.

Your continued use of the Website after updates are posted constitutes acceptance of the revised Terms.

16. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Consumers may also have rights to bring claims in their country of residence where required by applicable law.

17. CONTACT INFORMATION

Cloud Cuddles

Website: cloudcuddles.store

Email: cloudcuddlesstore@gmail.com

Cloud Cuddles operates exclusively online and does not maintain a customer-facing retail store.

For all enquiries, please contact us by email.