Shipping policy
SHIPPING POLICY
Cloud Cuddles
Website: cloudcuddles.store
Email: cloudcuddlesstore@gmail.com
Last Updated: 04/06/2026
Thank you for shopping with Cloud Cuddles. This Shipping Policy explains our delivery methods, estimated delivery times, shipping charges, and important information regarding your order.
1. ORDER PROCESSING
All orders are subject to product availability and payment verification.
Orders are typically processed within 1–2 business days. Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, promotional events, or holidays, processing times may be extended.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
2. DELIVERY OPTIONS AND SHIPPING FEES
DPD Delivery
-
Estimated Delivery Time: 3–5 Business Days
-
Shipping Cost: £7.99
Express Delivery
-
Estimated Delivery Time: 4–6 Business Days
-
Shipping Cost: £5.99
Standard Delivery
-
Estimated Delivery Time: 5–8 Business Days
-
Shipping Cost: Free
Delivery times are estimates only and begin once your order has been dispatched.
3. DELIVERY AREAS
We currently deliver to locations available during checkout.
If delivery to your location is unavailable, you will be notified before completing your purchase.
4. DELIVERY TIMES
While we make every effort to deliver orders within the estimated timeframe, delivery dates are not guaranteed.
Delays may occur due to circumstances beyond our reasonable control, including but not limited to:
-
Courier delays;
-
Severe weather conditions;
-
Customs inspections;
-
Public holidays;
-
Transport disruptions;
-
High seasonal demand.
Cloud Cuddles shall not be liable for delays caused by third-party carriers or events outside our control.
5. TRACKING YOUR ORDER
Where tracking is available, tracking information will be provided via email once your order has been shipped.
Customers are responsible for monitoring shipment progress and ensuring someone is available to receive the delivery where required.
6. FAILED DELIVERY ATTEMPTS
If delivery cannot be completed due to incorrect address details, refusal of delivery, or repeated failed delivery attempts, the parcel may be returned to us.
Additional shipping charges may apply for re-delivery.
7. SHIPPING ADDRESS ACCURACY
Customers are responsible for ensuring that all shipping information is accurate and complete at checkout.
Cloud Cuddles cannot be held responsible for delays, losses, or additional costs resulting from incorrect or incomplete address information provided by the customer.
8. LOST OR DAMAGED PARCELS
If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible at:
We may request photographs, tracking information, or additional details to investigate the issue with the carrier.
Where appropriate, we will provide a replacement, refund, or other suitable resolution in accordance with applicable consumer protection laws.
9. CUSTOMS, DUTIES AND IMPORT TAXES
For international deliveries, customs duties, taxes, import fees, and other charges imposed by local authorities are the responsibility of the customer unless otherwise stated at checkout.
Cloud Cuddles is not responsible for delays caused by customs authorities.
10. RISK AND OWNERSHIP
In accordance with applicable UK consumer protection laws, responsibility for the goods passes to the customer upon successful delivery to the delivery address specified in the order.
Ownership of the goods transfers only after full payment has been received.
11. CONTACT US
If you have any questions regarding shipping or delivery, please contact:
Cloud Cuddles
Website: cloudcuddles.store
Email: cloudcuddlesstore@gmail.com
We aim to respond to enquiries within 2 business days.